Shipping & Returns

Physical goods & digital downloads

Terror Tarot decks, tapestries, and other physical items are shipped to your delivery address. Phone wallpapers and other products labeled as digital downloads do not require physical shipping. Check the product description for exactly what your purchase includes.

Preparing your order

For most in-stock physical items ordered without Buy with Prime, our processing time is 2–5 business days, excluding weekends and holidays. Processing is the time needed to prepare an order before the carrier receives it; it is separate from transit time. Made-to-order items, preorders, and limited collections follow the schedule stated on their product page.

Shipping options & delivery estimates

Available destinations, shipping services, and charges are shown at checkout. Review these details before placing your order. Carrier transit estimates begin after dispatch and are estimates rather than guaranteed arrival dates. If you need an item for a particular date, contact us before ordering.

Buy with Prime is available on eligible items only. If you choose Buy with Prime at checkout, next-day delivery may be available depending on the item and your delivery address. Refer to the delivery estimate shown at checkout for your order; next-day delivery is not guaranteed for every order. Our standard 2–5-business-day processing time does not apply to orders placed using Buy with Prime.

Tracking & separate deliveries

When your physical order ships, we will send a shipping confirmation to the email used at checkout, with tracking information where the selected service provides it. Some items may ship separately. A newly created tracking number may not show movement until the carrier processes the parcel.

Addresses, changes & cancellations

Please check your delivery address before completing checkout. If you notice an error or want to cancel, contact us as soon as possible with your order number. We will check what can still be changed; an update or cancellation may not be possible once production or dispatch has begun.

International orders

We ship internationally to the destinations available at checkout. Customs processing can affect transit time. Duties, taxes, and import charges may be collected depending on the destination country and checkout arrangement. Review charges collected at checkout; if a charge is not included, contact us before ordering to clarify what may be payable on arrival.

A delayed or missing parcel

Check the latest tracking information, your delivery address, and any delivery notice. If the parcel appears delayed, missing, or marked delivered but cannot be found, contact us with your order number and tracking details so we can investigate with you.

Accessing digital purchases

Use the download instructions provided with your purchase. If a link is missing or a file will not open, check your spam folder, then contact us using the email address associated with your order. Please do not send passwords or payment card details.

Our return window

For eligible physical goods, request a return within 30 days after the last item in your order is delivered. For a change-of-mind return, items should be unused and in their original condition, with the original packaging and all included components. These conditions do not limit remedies for faulty or misdescribed items or other applicable consumer rights.

How to request a return

Open Contact Us, choose “Return or exchange,” and include your order number, the item you want to return, and the reason. We will explain the next steps and the correct return address. Contact us before sending goods back so your parcel can be matched to your request; the dispatch address may not be the return address.

Return shipping & fees

We cover return shipping for eligible returns, including ordinary change-of-mind returns. Customers do not pay return shipping. The original delivery charge is not refunded, except where applicable law requires otherwise. We do not charge a restocking fee. If we sent the wrong item or it arrived faulty, we will arrange an appropriate remedy and cover necessary return shipping where a return is required.

Damaged, faulty, or incorrect items

Please get in touch as soon as you notice a problem. Include a description and, where possible, photos of the item and packaging to help us understand what happened. Keep the packaging while we review the issue. Reporting promptly helps us assist you; this does not replace any rights or deadlines provided by law.

Refunds

Once a return is received and checked, we will confirm the outcome by email. For approved refunds, our processing time is within 3 business days, using the original payment method. Your bank or payment provider may need additional time to display the credit. Where a legal deadline applies, it takes precedence.

Exchanges & collector bundles

Contact us before requesting an exchange so we can check availability. Limited editions may not have replacement stock. When returning a bundle, include its physical contents and packaging unless we agree otherwise. We will explain how any separately supplied digital content affects the request before you proceed.

Digital downloads & special-order items

If a digital purchase is faulty, inaccessible, or not as described, contact us for help. For change-of-mind requests involving downloads, personalized items, or made-to-order goods, contact us before downloading or before production begins where possible. Any applicable restrictions must be disclosed before purchase and do not remove rights provided by law.

Your consumer rights

This policy is in addition to any mandatory rights that apply where you live, including applicable cancellation, withdrawal, and faulty-goods rights. Nothing on this page is intended to exclude those rights. Contact us if you need help exercising them.